Panviva Manager

Panviva Manager An administrative role responsible for managing workflows, feedback, and document assignments. is the central hub for authoring Also referred to as content development , managing, and administering content within the Panviva platform. It is primarily used by content authors, administrators, and system managers to perform a range of tasks, including:

• Creating and maintaining content: Draft, edit, and publish guidance documents, procedures, and knowledge articles.

• Managing users and roles: Assign user permissions, create custom roles, and control access to specific content and features.

• Configuring system settings: Customize system behavior and workflows to align with organizational needs.

• Monitoring activity: Track user engagement, document usage, and system performance through built-in tools and reports.

• Collaborating on feedback: Review and respond to internal feedback, assign actions, and manage comment threads.

Panviva Manager is designed to give organizations full control over their knowledge environment, ensuring content is accurate, up to date, and easily accessible across teams and channels A platform where your agents or customers ask questions. Example: Website, FAQs, Chatbot, IVR, Agent Assistant, Voice Assistant, CRM (i.e., Salesforce, Dynamics 365), Telephony platform (i.e., Genesys, NICE, Five9), Website, FAQs, Portal..

Key Features

• Document Management: Create and organize folders and documents.

• Editor: Use a WYSIWYG What You See Is What You Get tool for content creation.

• Image Management: Upload and manage images that are used across Panviva documents.

• User Management: Add and maintain Panviva users.

• Role Management: Define user groups and assign permissions.

• Workflow Management: Set up review and approval processes.

• Analytics & Reports: Access usage data and generate reports.

• Administration: Manager users who have appropriate permissions are able to perform Panviva administrative tasks Such as search settings, Viewer defaults and more via the Administration window.

Accessing Panviva Manager

To access the Panviva Manager:

1. Look for the Manager icon at the bottom pane of your Panviva Viewer A user role with read-only access to Panviva documents who can also submit feedback. window.

2. Click the Manager icon .
   The Document Management window displays.

Note: If you do not see the icon, contact your Panviva administrator for access.