About After Hours and Routing Rules

You can create inbound or outbound routing rules specifying how the Upland AccuRouteServer should handle messages when it is after hours in your company. For example, when it is after hours in your company, you may want to consider routing inbound faxes to network printers so that people can retrieve them when they arrive.

While the After Hour feature is versatile and can be configured in various ways, it is most commonly used in conjunction with the FaxCenter. If your company uses FaxCenter, people in your company rely on FaxCenter users to route inbound faxes in a timely manner. After Hours prevents you from missing important faxes when FaxCenter users are not in the office.  

Note: After Hour feature is cluster aware. However, if you upgrade your AccuRoute Server, the after hour flag setting is lost as a result of its location being moved during the upgrade.

If you want to use the After Hours feature, you must:

  1. Create the routing rules determining messages should be processed by the After Hours rule.

  2. Enable After Hours - A network administrator can enable After Hours in the Administrator. FaxCenter users can enable After Hours if their registered user profiles allow them to process after hour messages.

Note: If you enable After Hours, someone in your company should be responsible for disabling After Hours when messages no longer need to be processed by After Hours routing rules.

 

Enabling After Hours

  1. Start the Server Administrator.
    On the Start menu, click Upland AccuRoute > Upland AccuRoute Server Administrator.

  2. On the console, expand the Server Administrator tree.

  3. Expand Rules. Select Inbound or Outbound. The rules are listed in the details pane.

  4. Double-click the rule you want to modify. The Create New Rule wizard opens.

  5. In the Specify the Criteria for this Rule page, click Next.

  6. In the Specify the Actions to take for this Rule page, click Next.

  7. In the If any Action(s) do the following page, click Next.

  8. Select the Enable this rule option.

  9. Click Finish.

Disabling After Hours

  1. Start the Server Administrator.
    On the Start menu, click Upland AccuRoute > Upland AccuRoute Server Administrator.

  2. On the console, expand the Server Administrator tree.

  3. Expand Rules. Select Inbound or Outbound depending on the rule you want to modify. The rules are listed in the details pane.

  4. Double-click the rule you want to modify. The Create New Rule wizard opens.

  5. In the Specify the Criteria for this Rule page, click Next.

  6. In the Specify the Actions to take for this Rule page, click Next.

  7. In the If any Action(s) do the following page, click Next.

  8. Clear the Enable this rule option.

  9. Click Finish.

 

You can create a rule for After Hours by using the Server Administrator > Rules node.

To create a Rule for After Hours

  1. Start the Server Administrator.
    Start > All Programs > Omtool > AccuRoute Server > AccuRoute Server Administrator

  2. In the console tree, expand the AccuRoute Server.

  3. Expand Rules.

  4. Right-click Inbound/Outbound. Select New > Rule. The Specify the Criteria for this Rule page opens.

  5. Click Add. Select After Hours in the Add Rule Criteria page.   

  6. Click Next. The After Hour page opens.

  7. Select After Hours for the rule to apply this rule to messages when After Hours is enabled. Select Not After Hours to apply this rule to messages when After Hours is disabled.

  8. Click Finish. If necessary, add any other criteria as necessary.

  9. Click Next. The Specify the Actions to take for this Rule page opens.

  10. Click Add. The Add Rule Action page opens.

  11. Select the actions as necessary.

  12. Click Finish. Click Next.

  13. The If any Action(s) fail do the following page opens.

  14. Click Add. The Add Action on failure page opens. Click Add.

  15. Select a fail over action.

  16. Click Next. Click Finish.

  17. The Specify a name for this rule page opens.

  18. In the Name text box, enter an appropriate name.

  19. Configure any other option in the page if necessary.

  20. Click Finish.

The rule is listed in the details pane. If necessary, you can set the routing rule priority. For instructions, see About RuleSets.