About Delivery Confirmation Messages and the XeroxScan Connector

An Administrator can configure the default settings in the XeroxScan connector for delivery confirmation messages. The XeroxScan connector can send delivery confirmation messages to the document sender and/or to the Xerox MFD where the user scanned the document.

Note: If your company has an Upland AccuRoute server, the Desktop user selects a delivery confirmation option when creating the routing sheet. Therefore the defaults in the XeroxScan connector for delivery confirmation messages do not apply.

Sender

When you configure the XeroxScan connector properties to send delivery confirmation messages to the sender of a document, the XeroxScan connector obtains the email address of the sender from the first of three sources:

  1. If the user selects a network scanning template that contains the metadata field "EmailAddress" and this field is populated, the XeroxScan connector uses this email address to send the delivery confirmation message.

Note: You can include the "EmailAddress" metadata field in the network scanning template, but this is optional. If you are using the XeroxScan with Genifax to send outbound faxes, the "FaxNumber" metadata field is required.)

If the user selects a network scanning template that contains the metadata field EmailAddress but this field is empty, or if the network scanning template does not contain the metadata field "EmailAddress", the  XeroxScan connector uses the next method.

  1. If the user was prompted to provide an ecode, which is the user's DID number, the XeroxScan connector uses the ecode to perform a lookup in the DID/DTMF lookup search base that has been configured in the properties of a mail connector such as the SMTP connector, Exchange connector, or Notes connector.

    If the lookup is successful, the XeroxScan connector uses this e-mail address to send the delivery confirmation message. If the lookup is not successful, the XeroxScan connector uses the next method.

  2. If the user was required to log on to the Xerox MFD, the XeroxScan connector uses the email address associated with the user's login credentials.

    If the user was not required to log on to the Xerox MFD, or if no valid email address is associated with the user's login credentials, the XeroxScan connector uses the next method.

  3. The XeroxScan connector uses the email address that you configured as the default originator in the XeroxScan connector properties to send the delivery confirmation message.

    If you have not configured a default originator, or if the default originator's email address is not valid, the XeroxScan connector cannot send a delivery confirmation message.

Xerox MFD

When you configure the XeroxScan connector properties to send delivery confirmation messages to the source device, the XeroxScan connector uses the IP address of the Xerox MFD where the user scanned the document and sends the delivery confirmation message to that device. (The Xerox MFD passes its IP address to the XeroxScan connector with the scanned document.)