About Outbound Messages

Messages are routed in and out of the Upland AccuRoute Server. Outbound messages are messages processed by the server pending delivery. The following outbound message features can be enabled by administrators, users, or via routing rules.

• Approval

• PDF Bookmarks

• Cover Pages

• Delivery Delay

• Preview

• Review

• Secure Fax

Outbound Routing Rules

You can configure special outbound routing rules for outbound messages on the server. These rules determine how messages are processed for delivery. You can route outbound messages to the following destinations.

• Exchange users - Using the Exchange connector with the appropriate routing rules, you can route outbound messages to Exchange users with Outlook. You can also configure DID/DTMF lookup for outbound messages that are routed to the Exchange connector.

• Folders - Using an outbound routing rule that specifies a folder as a destination for messages meeting the criteria in the rule, you can specify that the server routes outbound messages to the folder.

• Notes users - Using the Notes connector with the appropriate routing rules, you can route outbound messages to Notes users. You can also configure DID/DTMF lookup for outbound messages that are routed to the Notes connector.

• Network printers - Using an outbound routing rule that specifies a network printer as the destination for messages meeting the criteria in the rule, you can specify that the server routes messages to the printer.

• SAP - Using the SAP connector with appropriate routing rules, you can configure the server to route outbound messages to the SAP.

• SMTP mail recipient - Using the SMTP connector with appropriate routing rules, you can configure the server to route outbound messages to SMTP mail users. You also can configure DID/DTMF lookup for outbound messages that are routed to the SMTP connector.

• Fax machines - Using an outbound routing rule that specifies a fax machine (or other fax device) as the destination for messages meeting the criteria in the rule, you can specify that the server routes outbound messages to the fax machine.
  

Delivery Priority

Users can set an outbound message delivery priority when a message is created. The delivery priority can be:

• Low
• Normal
• High

The delivery priority impacts the order in which the server processes outbound messages. High priority messages are processed first followed by normal and then low priority messages. Outbound messages are processed in the order they arrive once they reach the modem server, email server, or other delivery mechanism.