Multifunction Device Tips and Solutions

Issue:

When I place a document on the device's glass platen for scanning and try to begin scanning, a device message informs me that the original document was not detected.

Tip/Solution:

This issue only occurs when a device is reactivated from the energy save (sleep) mode. Ensure your device is in a power state that supports scanning. Settings made prior to a period of sleep mode are not retained afterward for privacy and security reasons.

Note: As an option, you can change the device's energy saving setting in the Power Management Settings to minimize the effects of the issue.

 

Issue:

When I place a document on the device's glass platen and start scanning, the Job Build screen appears (even when disabled in the Administrator) and prompts me to set the next page.

Tip/Solution:

This issue only occurs when a user selects the platen as the paper source. The device properly displays the Job Build screen that prompts the user to set the next page in place.

 

Issue:

If Job Build is on and Scan Preview is enabled, once I scan my first document the Additional Scan button is disabled. I cannot continue scanning.

Tip/Solution:

Multiple scanning at the device is unavailable with Scan Preview. With Job Build on, images are rendered (previewed) as documents are scanned without the need to select a Preview mode.

 

Issue:

I am scanning a document. After scanning is complete, the scanning complete message with delivery information is missing. The document, however, is routed to the AccuRoute Server for processing.

Tip/Solution:

You will need to increase the sleep schedule time, inactivity timeout, and content length values.

• Increase the sleep schedule from 10 minutes to the maximum, which is 4 hours.

• To increase the sleep schedule
  1. Log in to the Embedded Web Server.
  2. Select the General tab.
  3. In the left pane, locate Sleep Schedule.
  4. Increase the Sleep Delay to the maximum allowable time to 120 minutes.
  5. Click Apply.

• Increase the inactivity timeout in the device Embedded Web Server to 300 seconds.

• To increase the inactivity timeout
  1. Log in to the Embedded Web Server.
  2. Select the General tab.
  3. In the left pane, locate Control Panel Administration Menu.
  4. In the center pane, expand Administration.
  5. Click on Display Settings.
  6. Locate Inactivity Timeout and increase the value to 300 seconds.

• Increase the Content length in Internet Information Service Manager (IIS).

• To increase the content length

Note: The content length must be modified on both the device and the WebAPI sites.

1. Go to the Internet Information Services manager and select OXP1.6 under Sites.
2. Double-click on Request Filtering.
3. Select Edit Feature Settings under the Actions menu.
4. Increase the value in Maximum allowed content length. The default value is 30000000. Modify the value to 3000000000.
5. Now select WebAPI under Sites.
6. Double-click on Request Filtering.
7. Select Edit Feature Settings under the Actions menu.
8. Increase the value in Maximum allowed content length. The default value is 30000000. Modify the value to 3000000000.
9. Reset IIS.