Returning a message sent to a Queue is useful in situations where a document was scanned and sent to the Queue in error and it should not have been sent at all. For example, a car loan invoice is sent to a mortgage invoice Queue, the Queue user can send the message back to the message originator.
To return a message to a sender:
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Locate the message you want to send back.
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Right click the message and select Return to Sender from the drop down menu options. Alternately, click File > Return to sender. The Route selected item page opens with the Destination listed as the originator of the message.
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In the Comments text box, enter a brief comment explaining the reason for returning the message.
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Click Route to send the message to the message originator.
When you return a message to a sender, it is removed from the Queue.
Note about Routing Transaction Description
When sending a message, any details you enter in the Name, Company and Comments text box in the Routing Transaction Description text box are not retained.
If you want to retain these information, you must enter the information in the omNotification-IIQ.omtpl template as shown below:
Name: SENDER_CUSTOM1
Company: SENDER_CUSTOM2
Comments: SENDER_CUSTOM3
See also
Working with Messages in New Items Folder