Using WebApps Administration Help Desk History Export

Users with limited administrative rights can export Help Desk History details to a CSV file for analysis and reporting purposes by using WebApps Administration. The Help Desk application is used to manage and troubleshoot user jobs that appear in the In Process and History folders.

Using WebApps Administration Help Desk History Export

Use the Export button on the Help Desk > History toolbar to export data details to a CSV file.

To export to a CSV file

1. Open WebApps from your browser.

2. Select Administration.

3. Select Help Desk.

4. Select History.

5. Search and filter the History details for the export if necessary.

Note: All details are exported if you do not filter the History folder. You can also select specific rows/details in the table you want to export. Both methods are acceptable, search or by mouse selection.

See the Search by Sender example below.

6. Select the Export button on the toolbar. The Export button automatically generates the CSV file.

7. Download the CSV file.

See the CSV Notepad example below.

Note: The CSV file shows the Job ID, Sender, Destination Email Address and Date/Time Sent column headings and details. Some of the data in this example has been intentionally obscured.

See also

Using WebApps Administration