Editing an Objective

To edit an objective's details:

  1. Click its pencil icon.

  2. Make your changes in the Edit Objective dialog and click Save.

    Items marked with an asterisk are mandatory.

    Tip: Activate the Focused View toggle to only view mandatory fields and a default selection of key fields. The Focused View toggle can be hidden by your Altify Administrator.

    Item Description
    Objective Name* The name of the objective.
    Type

    Select an Objective Type. A number of these are set up in your org.

    Objective Types are business areas in which a typical account plan needs to have objectives, such as Marketing and Research.

    Note: Account Manager has a set of default objective types, but your admin can customize this list if necessary.

    Tip: If you are adding a Relationship objective, be specific and name the key player with whom the team wants to build a relationship.
    Account*

    The associated account in the account plan.

    The Advanced Search option allows you to view details of all the accounts in the account plan and select the appropriate account.
    Division A division is typically a smaller service unit or business unit within an account. By providing the same features as an account (row on the opportunity map, relationship map, insight map, etc.), divisions allow you to accurately map your customers' buying structures, without restriction to Salesforce Account records.

    A division of the selected account.

    This field is optional and active once you have selected an account.
    Metric How to measure whether the objective has been achieved.
    Objective Description

    Information about the relevance of the objective.

    Tip: For a Relationship objective, state the value to the key player of having a relationship with the account team.
    Strategy Details of the strategy the team needs to follow to achieve the objective.
    Status

    The current status of the objective.

    An objective is 'open' if its status is Not Started, In Progress, or Deferred.

    An objective is 'closed' if its status is Achieved or Canceled.
    Owner

    The owner of the objective must be a member of the account plan's team. (Team members are added to the plan in the Plan Settings window).

    When the owner is set, an update is posted to the plan's Chatter feed. Or if the owner has no access to the plan's Chatter feed, it is sent to their personal Chatter feed instead.
    Priority A priority level for the objective. You can filter the objectives list by priority.
    Due Date The date by which the objective should be achieved.