Confluence Connectors Troubleshooting
The Confluence Cloud and On-Premise connectors have a custom log in the Logs folder under the installation target location that tracks confluence issues and is useful for troubleshooting.
Add-on Menu Missing
After updating Confluence, your Add-on menu may not appear.
- This is a known Confluence problem (corrupted plug-in cache).
- The issue and solution are documented here:
Wrong number of items are crawled
If full crawl is never ending, incremental crawl processes unchanged items or do not process changed items, then:
- Check the configured time zone in connection settings.
- It must be the same as the time zone configured for Confluence.
For any other issues, see Connectors FAQs.