Exchange Connector Troubleshooting

Frequently Asked Questions

Refer to FAQs in addition to this topic.

Content Searching

The following issues can be found when configuring and running content searching in the Exchange Connector.

New Mailboxes Not Showing Up

• Issue: New mailboxes are not showing up in the search results
• Cause: This might have occurred because of one of the following:
  • The filters applied on the AD look up
  • The AD Account was found but the Mailbox could not be accessed
  • The DatastoreLoad job did not run after the new mailbox was added in Exchange.

• Solution: Make sure of the following:
  • Service account has been granted permissions for new accounts
  • The DatastoreLoad job has run after the new mailbox was added
  • Mailbox has been marked VALID and ACTIVE.