How to Troubleshoot Connector Problems with PowerTools

View Connections and Content Sources

Your various connections and content sources can be found in the Connectivity Hub PowerTools page.

1. Navigate to Tools > Power Tools.
   
   
   
   
2. Here you can view a list of your Connections and Content sources.

View the Connection Settings

1. Click on a connection such as the Box Connection > Settings:
   1. Click to see the settings that you specified in the Edit Web Service Connection page > Security tabs.
      
      
      
      
2. Metadata: Click to see the Metadata page and see any metadata associated with the selected connection:
   
   
   
   
3. Users/Groups: Click to see the Users/Groups page and see any user/group data that is associated with the selected connection.
   
   
   
   
   1. Max user/group count: Leave the default, 100, or change.
   2. Timeout (sec): Leave the default, 30, or change.
   3. Script to filter and highlight users/groups: Go to Scripts > Example scripts > User Scripts/Group Scripts.
   4. Get Users/Groups: Click this button to retrieve the specified users.
   5. Apply Filter: Click Apply Filter if you specify a script to filter and highlight users/groups.
      
      
4. Members: Click to see the Members page and any members data that is associated with the selected connection.
   
   
   
   
   1. Group identifier: This ID appears when you enter a Discovery group account in the Edit Web Service Connection > Security page.
   2. Max member user/group count: Specify the maximum number of users/groups that can be members of this group.
   3. Timeout (sec): Leave the default, 30, or change.
   4. Get Members: Click to see your members list.

If an error occurs, see the logging information:

View Your Content Settings

1. Click on a content source such as SharePoint Online Content > Settings. Click to see the settings that you specified in the Edit Web Service Connection page > Security tabs.
   
   
   
   
2. Crawl: Click to see the Crawl page.
   
   
   
   
   1. Data Store: Select the appropriate data store.
   2. Last Update: See the date of the last update and the type of operation that ran:
      • Crawl - Full
      • Crawl - Incremental
      • GetChanges
   3. Page Size: Leave the default, 20000, or change.
   4. Timeout: Leave the default, 30, or change.
   5. Script to filter and highlight items.
   6. Start Crawl: Click to retrieve the content from the specified data store.
   7. Apply Filter: Click Apply Filter if you specify a script to filter and highlight items.
      
      
3. Item Data: 
   1. Crawl Url: Specify the URL to crawl for content.
   2. URL comes from crawl log or content test bench: Click if this statement is True.
   3. Timeout (sec): Leave the default, 30, or change.
   4. Get Metadata: Return the metadata for the item.
   5. Get Content: Return the item content.