Adding your Connectivity Hub license

How to add your Connectivity Hub License

You must add a license before you can use Connectivity Hub functionality. After you install Connectivity Hub, you will see a banner in the Connectivity Hub administration portal specifying the current state of your license. Depending on the status of your license, this banner will display text that states one of the following:

  • Error: Your Connectivity Hub license expired or is invalid.

  • Warning: Your Connectivity Hub license has expired and your software license is currently in a grace period ending on <date>.

  • Warning: Your Connectivity Hub license expires on <date>.

    Connectivity Hub will prompt you with this message when there is less than 30 days left on your current license.

  • If your license is valid, no banner message will be displayed.

Additionally, if you do not have a license configured, users will be able to access the Connectivity Hub administration portal, but you will not be able to run full or incremental crawls, use the doc-loader, or use the advanced security module.

To add a license to your Connectivity Hub environment, do the following:

  1. If you do not already have a license file, obtain one by contacting Upland Support.

  2. Copy the license file to the folder that is provided at the time of installation. The default path is <Installation directory>\Upland BA Insight \Upland BA Insight Connectivity Hub\License.

After copying the license file, activate the license using the LicenseActivation.exe that is found in the same installation folder. In order to activate the license, you must run the activation .exe, select the copied license, select the product you are activating, and click submit. After successful activation, you will be able to use Connectivity Hub functionality.

Note: Internet access is required to activate the license file. If your environment does not have internet access, see activating your Connectivity Hub license offline.

Activating your Connectivity Hub license offline

When activating your Connectivity Hub license, an API request is made to https://license.bainsight.com/. To activate the Connectivity Hub license this way, internet access is required. If your network does not allow for internet access, you can use the following steps to activate your license:

  1. On a computer that has internet access, open a browser and navigate to the Upland BA Insight License Management portal.

  2. In the license management portal, click Choose File and select your Connectivity Hub license.

    Note: If you do not already have a license file, you can obtain one by contacting Upland Support.

  3. Click Activate and Download.

  4. Save the activated license file and transfer it to the Connectivity Hub server.

  5. Copy the activated license file to the Connectivity Hub license folder. The default path to this folder is <Installation directory>\Upland BA Insight \Upland BA Insight Connectivity Hub\License.