How to Configure the ServiceNow Connector Using Web.config

The web.config file is found at the root level of every BA Insight connector's installation directory.

Inactive Incidents

The ServiceNow connector can crawl inactive incidents.

To activate this option, set the "CrawlInactiveIncidents" value in the file web.config to true:

<add key="CrawlInactiveIncidents" value="true" />

Paging Size

The ServiceNow connector paging size can be manually adjusted. To adjust the ServiceNow connector paging size, set the following values in the web.config file:

• User Security Fields
  • To return additional user fields during security sync Loads User and Group tables and executes the mapping based on the connector configuration. add values to the pre-configured list.
    <add key="UserSecurityFields" value="name,employee_number,user_name,sys_id,first_name,email,last_name,middle_name,user_name,active"/>
• MarkMultiLevelDocuments
  
  • To enable Multi-Level documents set this value to true.
    <add key="MarkMultiLevelDocuments" value="true" />
    
• RequestedItemsPerQuery
  • This value controls the paging size for Security Map and Retrieving Item details.
  • Adjust this value based on individual performance.
  • Request items per query:
    • Default: 500
  • Maximum Requested Items per query: 10,000. 
    <add key="RequestedItemsPerQuery" value="500" />
• EnumerationItemsPerQuery
  
  • This value controls the paging size for Full and Incremental enumeration.
  • Adjust the value based on individual performance.
  • The enumeration request items per query defaults to 5000. 
  • Maximum Requested Items per enumeration query: 10,000. 
    <add key="EnumerationItemsPerQuery" value="5000" />