Exchange Connector Troubleshooting

Frequently Asked Questions

Refer to FAQs in addition to this topic.

Content Searching

The following issues can be found when configuring and running content searching in the Exchange Connector.

New Mailboxes Not Showing Up

• Issue: New mailboxes are not showing up in the search results
• Cause: This might have occurred due to the following:
  • The filters that are applied on the AD A directory service for Windows domain networks. A hierarchical structure that stores information about objects on the network. Used to manage permissions and control access to critical network resources. look up.
  • The AD Account was found, but the Mailbox could not be accessed.
  • The DatastoreLoad job did not run after the new mailbox was added in Exchange.

• Solution: Make sure of the following:
  • The service account has been granted permissions for new accounts.
  • The DatastoreLoad job has run after the new mailbox was added.
  • The mailbox has been marked VALID and ACTIVE.