Security in ServiceNow

ServiceNow can enable rather complex security models on items.

The various types of ServiceNow security groups and roles are recognized by the prefixes in the security map:

• r_ for roles
• uc_ for user criteria
• and so on...

Administrator Access in Search results

• The connector grants security only to users and groups that are explicitly identified in each item's security descriptor. This means that the user or group has to be identified in ServiceNow as having access.
• It is possible to have administrative access to content in ServiceNow, where you are able to view the content in ServiceNow without being added explicitly in the security descriptor. 
• The connector does not recognize this access, and will not grant permission in the search index Contains data from your source system. Your search application instance (Elasticsearch, SharePoint Online, etc.) contains the search indexes. One search index per content source. for that administrative access.