Analytics Reports

About Out-of-the-Box Reports

By employing out-of-the-box reports you can view important analytics about the behavior of your users, and make valuable insights into your enterprise content.

You can view analytics about your SmartHub portal such as:

• Search analytics
• Query analytics
• Content analytics
• User analytics:
  
  • User behavior
  • User actions
  • Query patterns
  • And more!
• Document Ratings
• Chatbot Interactions

This page provides a high-level overview on the following topics:

• About Out-of-the-Box Reports

• Overview

  • Recommended Educational Materials

• Available analytics and metrics

Browser Support

Each of the analyzes for the query, visit, and content operations that are performed on your site, is available using the following browsers:

• Internet Explorer v11, and above
• The latest:
  • Safari
  • Chrome
  • Firefox

Available analytics and metrics

Analytics type	Metric	Description
Portal Analytics	Visits Volume	This is the top sites based on visits count, visit activity over time and total number of visits. Information on the visitors is also provided, such as unique number of visitors, geolocation, and top browsers. Caution: (Later versions of Chrome used with Analytics on-premise, only), the Visits Location table might report that no results are found. This is a Chrome issue.
	Visits Duration	This is the amount of time spent on the a site.
	Page Visits	This is the number of visits to entry pages as well as visited pages from the site collection, characterized by page hit count, most frequent visitors and average page visit duration.
	Page Load Time	This is the load time for all pages in your site collection by parameters such as minimum, maximum, average and evolution over time.
	Popular User Actions	These are the popular user actions and sites based on user activity.
	Visits Insights	This displays users and departments visiting the portal the most, as well as top locations from where the portal is visited from
Search Analytics	Usage	This is the number of search sessions per search center.
	Query Volume	This is a count of the most frequently issued queries per site.
	Most Popular Content	This is a count of the number of times the most frequently accessed content was reached per site.
	Most Popular Content Sources	This is a count of the most frequently accessed content sources, based on the number of times that content was accessed on each site.
	Content Interaction	This measures the user actions on content query results including click-throughs, opens, edits, and shares.
	Findability Scorecard (by Search Center)	Grading and key performance analytics per site.
	Query Scorecard (by Query)	Grading and key performance analytics per site.
User Analytics	Popular Queries	This is the aggregate usage frequency of the related query term for a specified query across all users.
	Query Trends	These are the query trends for a list of specified users on a per search basis that spans all searches.
	Query Patterns	This is the identified query patterns for a list of specified users on a per search basis that spans all searches.
	Query Audit Trail	This is the list of all of the query terms that were entered by the specified user.
	Content Audit Trial	This is the list of all of the content that the specified user accessed.
	Search Session Activity	These are the action patterns taken on search results (where search originates with queries and concludes with content operations) for a list of specified users on a per session basis that spans all search sessions.
	Productivity Score	This is an overall productivity grade based on search efficiency (where search originates with queries and concludes with content operations) and technical issue occurrences.
	Search Session Usage Patterns	These are the action patterns taken on search results (where search originates with queries and concludes with content operations) for a list of specified users on a per session basis that spans all search sessions.
	Work Relationships Page	This is a list of managers and the employees they manage.
	User Insights	This is the most active users and their distribution by department, job title, time zone, and office location.
Query Analytics	Most Popular Query Terms	This is a ranked, searchable list of all occurrences of the entered query terms.
	Most Successful Queries	This is a measure of user actions on content such as clicking through, opening, editing, and sharing
	Related Queries	This is a list of query terms that were issued by the same user in a single search session.
	Queries by User	This is a list of users and the queries that each user issued.
	Queries by Source	This is a list of users and the queries that each content source issued.
	Content Click-Throughs	This is a list of the content that was most frequently accessed for a specific query.
	Content Click-Through Positions	This is a list of the content that was accessed according to position in the search results list.
	Suggested Queries Usage	This is a distribution of query suggestions used across sites.
	Saved Query Usage	These are the top saved queries, usage over time and top users that interact with them.
Content Analytics	Popular Content	This is a ranked, searchable list of all of the accessed content.
	Popular Content Sources	This is a measure of the number of times a user accessed content from the specified content source.
	Query-Content Interactions	This is a list of the queries that resulted in users clicking through, opening, editing, and sharing content.
	Content Interactions, by user	This is a history of the user interactions with content such as clicking through, opening, editing, and sharing
	Content Interactions, all users	This is a history of the user interactions with content such as clicking through, opening, editing, and sharing.
	Actions Insights	This is a distribution of actions by department and users.
Search Diagnostics	Unsuccessful Queries	This is a list of queries with the lowest rates of user click-throughs.
	User Analytics	This is a list of users who have the lowest percentages of actions on content; such as clicking through, opening, editing, and sharing.
	Query Quality	This is a list of the issues that occurred as queries were executed
	Search Quality	This is a list of the technical search issues including searches that return zero results, searches with low ranked click-through rates, slow searches (high latency), and time outs (service errors)
	Least Effective Sessions	This is the search sessions that resulted in the fewest actions on content such as clicking through, opening, editing, and sharing.
	Query Grades	This is a grade for all of the specified queries, including the cause of the grade.
	Search Grades	This is a grade for all of the search operations, as these searches originate with queries and conclude with content operations.
Refiner Reports	Refiner Usage by Site	This is a list of the most popular refiners and refiner values.
	Refiner Usage by Query	This is a list of query terms that are frequently used with refiners.
	Refiner Experience	This measures how using refiners influences the search experience.
	Popular Refiner Configurations	This is a list of popular refiner configurations (types), usage and how they influence queries.
	Refiner Actions Usage	This measures user interaction with the most common Visual Refiners action types.
	Refiner Experience Evolution	This measures how using refiners influences the search experience over time.
Smart Previews Analytics	Preview Activity	This analyzes the most previewed documents and pages, and monitors the average of previewed pages over time and other feature usage such as “Search Inside”.
	Workspace Activity	This is a list of which users have workspace activity and which documents are the most popular from this perspective.
	Previewed Documents	This Analyzes the most previewed documents in your site collection by preview count, frequency of preview over time, and size of documents.
	Preview Load Time	This analyzes the preview load time of most previewed documents for each search site
	Queries Leading to Previews	This measures how using queries influences the document previews.
	Previewed Documents Detail	This analyze what users look at in a document preview.
Document Ratings	Content Source Quality	This is the average rating for the available content sources.
	Document Quality	This is the average rating for the available documents.
Chatbot Interactions	Chatbot Interactions	This analyzes the chatbot interactions details. The interactions that are tracked include the following: No NLQ match found ChatBot expanded on Landing page No results found : show suggestion No results found : suggest remove filter Show NQL message Show Admin defined message Show Best Bet Message Show refiner suggestion I see too many results! Suggest Longer Query Suggest restrictive refiner Manually expanded by user Irrelevant results received
Smart Automations	Smart Automations

Many of these tracked analytics above rely on key performance analytics per site and grades. For more information on how these metrics are determined, see the sections below:

Key Performance Analytics Per Site

• Search Efficiency:
  • The measure of how quickly users were able to act on content such as clicking through, opening, editing, and sharing.
• Content Interaction:
  • The distribution of user actions on content such as clicking through, opening, editing, and sharing.
• Average SearchQuality:
  • A report of the issues and errors that occurred during search interactions including slow results, no results, or system errors.
• Average Progress: 
  • The distribution of user actions on content such as clicking through, opening, editing, and sharing.

Grades

• A: Much more content actions than search actions, no issues. Search is working and returning the content that users are seeking.
• B: More content actions then search actions, with issues.  Search is not working well, but users are still finding the content they are seeking.
• C: Less content actions then search actions, no issues. Search is working, but users are not finding the content they are seeking.
• D: Far less content actions then search actions, with issues. Search is not working and users are not finding the content they are seeking.