How to Set Up Admin Alerts
Admin Alerts
The Admin Alerts features allows admins to be notified when specific SmartHub functions are triggered, such as:
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Logging notifications
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Search engine failures
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Delayed answers: Admins are notified when unanswered questions are logged by the system.
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Elastic service failure: Admins are notified when queries are made to Elastic backend. For features that use Elastic (Learn to Rank, Analytics, ChatBot), the notification is sent on the time that is configured on the Troubleshooting Settings page.
There are two types of admin alerts that you can receive:
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Immediate: These alerts are sent to the admin directly without “batching” since they are considered critical. For example, if your Elastic instance is unreachable for more than 5 minutes.
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Scheduled: These alerts are scheduled to trigger at a specified time and are appended to a file on the disk. When the specified time triggers, SmartHub sends all the alerts to the specified admin email address and the file is cleared.
How to configure alerts
Alert functionality requires an SMTP server to be configured in the SmartHub Admin portal to allow SmartHub to send e-mails to admins. Use the following steps to configure alerts:
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In the SmartHub Admin portal, Click SMTP Server Settings under Administration in the left pane.
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On the SMTP Server Setting page, complete the following fields:
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In the SMTP host field, enter your SMTP server address
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In the SMTP port field, enter the port number for your SMTP server.
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In the Email address field, enter the email address that will send the digest emails.
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In the Email password field, enter the password for the email address provided above.
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On the Troubleshooting Settings page, specify the email sending interval and the admin alerts email address. See Troubleshooting settings for more information.
Troubleshooting
Admin Did Not Receive a Notification
If the admin email address did not receive a notification, attempt the following steps to troubleshoot the issue:
- Check documentation to see if that functionality supports alerting.
- verify that the configured email address in the Admin page for Alerts is correct.
- Check the spam/junk folder of the admin email account.
- Log in to your SMTP server and check the sent and outgoing folders to see if the email is stuck.
- Check the logs to confirm that an alert was scheduled to be sent, if the alert was sent, or what error it received.
- Check the task scheduler to see if the task ran in the past X hours when the notification should have been sent.