Confirm an invoice dispute

After submitting a dispute to your provider, you'll have to keep track of its progression in Dispute Management. To do so, you need to manually update your dispute status in Cimpl by performing Vendor actions.

Once you receive a confirmation that your claim was valid from your provider, you can update the dispute status to Confirmed and automatically updates the confirmed amounts in Claim Details.

1. Go to Inventory > Dispute Management.
2. From the Dispute Management grid, click on the dispute entry to update. The Overview tab opens.
3. Click Actions.
4. Select Confirmed. A pop-up open.
5. Select a date.
6. Enter Comments.
7. Select one of the following: 
   • Fully Confirmed:

     1. Click Apply.

        Note: If mandatory information is missing, a validation message appears. If there are no validation errors, the information entered in the pop-up (Date and Comments) is saved and the Dispute status is updated to Confirmed.

   • Partial Confirmed:
   1. The pop-up closes and the following message appears: Would you like to continue to the Claims to update the amounts?
   2. Click OK to be redirected to the Claims Details page.
   3. Update the Claim amounts.
   4. Click Apply.

After you have confirmed the dispute:

• Amounts defined in the Claimed amount fields for all services is copied into the corresponding Confirmed fields.
• If there is an amount defined in One-Time Credit Claimed, then this amount is copied into One-Time Credit Confirmed amount field.
• If there is an amount defined in Recurrent Savings Claimed, then this amount is copied into Recurrent Savings Confirmed amount field.
• The status is updated to Confirmed.