Resolve a user statement dispute

Once an user statement dispute investigation is completed, you can update the dispute status to resolve it.

1. Go to Billing Center > User Statement Dispute.
2. Select the dispute’s entry. The Resolution page opens.
3. Enter your decision in the Dispute Resolution text box.
4. Select the Status:

   

   • Canceled
   • Completed
   • In Progress
   • Pending
5. Select a Save option:

• Save: this option just saves the dispute resolution.
• Save and Notify: this option saves the dispute resolution and sends a notification of the action taken to the person who initially contested their invoice.
• Cancel: exit without saving your changes.