Configure a workflow to auto-approve requests:

1. Go to Configuration > System Preferences > Workflow Configuration.
2. Select an existing workflow entry in the Workflow grid by clicking on it.

3. In the Define Approval(s) section, select the Auto-Approve approval type from the Category drop-down.

   Note: If the Auto-Approve approval type is selected, all approver cards and the + Add Approver button is hidden.

4. Click Apply to save the changes that were made or Cancel to revert the changes.

   Note: the default approver and the filter conditions must be defined to properly save the changes. Otherwise, a message opens to notify you about the missing mandatory field(s).

Now, when this workflow is applied to service requests, the requests is automatically approved. The user that submitted the request will receive an auto-approved notification and an email generated from the Request Auto-Approved email template.