Add and Manage Issue Severities

Issue Severity is a user pick list value which identifies the urgency with which an Issue must be addressed.

To add a new severity

1. On the left icon bar, click the Administration icon .
   The Administration page is displayed.

2. On the top of the Administration page, under Issue, click Severities.
   The Issue Severities page is displayed.

3. Click Edit.

4. Click Add New.
   A new row is displayed below.

5. In the Name field, type the name for the new severity.
6. In the Description field, type the description of the severity if required.

7. Click Save.

 

To edit a severity

1. On the left icon bar, click the Administration icon .
   The Administration page is displayed.

2. On the top of the Administration page, under Issue, click Severities.
   The Issue Severities page is displayed.

3. Click Edit.

4. Double-click in the required Name field to edit the severity required.
5. Double-click in the Description field to edit the description if needed.

6. Click Save.

 

To delete a severity

1. On the left icon bar, click the Administration icon .

   
   The Administration page is displayed.

2. On the top of the Administration page, under Issue, click Severities.
   The Issue Severities page is displayed.

3. Click the Delete icon in front of the required severity to delete it.

4. Click Yes to confirm deleting the severity.

5. The Severity is deleted successfully.

 

To reorder severities

1. On the left icon bar, click the Administration icon .
   The Administration page is displayed.

2. On the top of the Administration page, under Issue, click Severities.
   The Issue Severities page is displayed.

3. Click Reorder Items.

4. Press and hold the Drag and Drop icon to move the severities up and down to reorder them as required.

5. Click Save.
   Severities are reordered successfully.