Add and Manage Issue Statuses

Issue Status is a user pick list value which represents the current state of an Issue.

To add a new issue status

1. On the left icon bar, click the Administration icon .
   The Administration page is displayed.

2. On the top of the Administration page, under Issue, click Statuses.
   The Issue Statuses page is displayed.

3. Click Edit.

4. Click Add New.
   A new row is displayed below.

5. In the Name field, type the name for the new status.
6. In the Description field, type the description if required.

7. Click the arrow in the Type field.
   A drop-down menu is displayed.
8. Select Open or Closed.

9. Click Save.

 

To edit an issue status

1. On the left icon bar, click the Administration icon .
   The Administration page is displayed.

2. On the top of the Administration page, under Issue, click Statuses.
   The Issue Statuses page is displayed.

3. Click Edit.

4. Double-click in the required Name field to edit the issue status if required.
5. Double-click in the Description field to edit the description if needed.
6. Click the arrow in the Type field.
   A drop-down menu is displayed.
7. Reselect the type if needed.

8. Click Save.

 

To delete an issue status

1. On the left icon bar, click the Administration icon .

   
   The Administration page is displayed.

2. On the top of the Administration page, under Issue, click Statuses.
   The Issue Statuses page is displayed.

3. Click the Delete icon in front of the required issue status to delete it.

4. Click Yes to confirm deleting the status.

5. The issue status is deleted successfully.

 

To reorder issue statuses

1. On the left icon bar, click the Administration icon .
   The Administration page is displayed.

2. On the top of the Administration page, under Issue, click Statuses.
   The Issue Statuses page is displayed.

3. Click Reorder Items.

4. Press and hold the Drag and Drop icon to move the statuses up and down to reorder them as required.

5. Click Save.
   Issue statuses are reordered successfully.