Add and Manage Project Issues

In order to facilitate the tracking and resolution of any emerging issues, Eclipse users can easily create these issues and link them to the project. Besides, they can link the project to any other issues existing in the system. Moreover, for better monitoring of items, users are offered, on the same page, sorting and filtering tools as well as different view options.

To create a new project issue

1. At the upper right corner of the project workspace, click Project Menu.
   A drop-down menu is displayed.

2. From the displayed menu, under Views, click Issues.
   The Project Issues page is displayed.

3. At the right-hand side of the page, click Create a new project issue.
   The New Issue page is displayed.

Note: To create a project issue with just the subject defined and without adding any details, use the Quick Add - New Project Issue box.

4. Under Identification, in the Subject text box, enter a subject for the issue.
5. In the External ID field, enter a unique ID for the issue.

Note: By default, the issue creator name appears in the Reported By field.
To replace the displayed name with another, click the Clear icon next to the field, and then click inside the box to type the required name.

6. Click the Date Reported field to open the calendar, and then select the date on which the issue was reported.

7. Click the arrow in the Type field.
   A drop-down menu is displayed.
8. Select the issue type.

9. Click the arrow in the Severity field.
   A drop-down menu is displayed.
10. Select the severity level of the issue.

11. Click the arrow in the Impact field.
    A drop-down menu is displayed.
12. Select the impact of that issue.
13. In the Impact Description text box, type an explanation of how the issue has an impact on the project.
14. In the Description text box, add more description, if required.

15. Under Response Management, in the Action Required text box, type the corrective action that shall be taken to fix the issue.
16. Click the arrow in the Status field.
    A drop-down list is displayed.
17. Select the state that best describes the issue.

Note: By default, the issue creator name appears in the Owner(s) field.
To replace the displayed name with another, click the Clear icon next to the field, and then click inside the box to type the required name.

18. In the Status Update text box, type more elaboration about the recent status.
19. Click in the Planned Resolution field to open the calendar, and then select the date on which it is planned to resolve the issue.
20. Click in the Actual Resolution field to open the calendar, and then select the date on which the issue was resolved.

21. Click Save.
    A success message is displayed at the upper-right corner of the page.

The created issue appears on the left-hand side of the Project Issues page.

To link the project an existing issue

1. At the right-hand side of the Project Issues page, in the Link to an Existing Issue field, type the name of the issue (or part of it) to which you need to link the project.
   A drop-down list is displayed.

2. Click the name of the required issue.
   A success message is displayed at the upper-right corner of the page.

The issue, to which the project is linked, appears on the left-hand side of the Project Issues page.

To use the View options

1. At the upper-right corner of the Project Issues page, click the List View button.
   A list of viewing options is displayed.

2. Click the preferred view option.
   The Project Issues page refreshes automatically displaying the items as per the selected view option.

To sort the displayed project issues

1. At the upper-right corner of the Project Issues page, click the Sort button.
   A list of sorting options is displayed.

2. Under Sort By, click the radio button of the required sort option.

Note: Only one option can be selected.

3. Under Sort Direction, click either the Ascending or the Descending radio button.
   The list of items displayed on the opened tab will be updated instantly.

To filter the displayed project issues

1. At the upper-right corner of the Project Issues page, click the Filter icon .
   A list of filtering options is displayed.

2. From the drop-down menu, click any of the displayed filter options, as required.
   The Project Issues page refreshes automatically displaying the items as per the selected filtering criterion.

Tip: To take any action on any of the project issues, click the Actions arrow next to that issue. To know how to perform each action, please refer to Project Home > My Project Work Panel > Manage Issues.