The Windows Viewer Launcher must be installed on the computer that you are using to access the Viewer. If the Windows Viewer Launcher is not installed, then a dialog box displays relevant messages when you try to view a document for a file. You will need to have the proper rights to install an executable file on the computer that you are using. If the installation fails please contact a network System Administrator.
The first time you click a link to launch the document viewer to view a document you will be prompted to install the Windows Viewer Launcher. Once the Windows Viewer Launcher is installed you will not be prompted again when trying to view a document.
- In the header, hover over the Profile Menu button, then select Preferences from the drop-down menu.
-
Click Install Windows Viewer.
-
Click Install Viewer.
- Accept the license agreement, then click Next.
- Click Next.
- Click Install.
- When the Windows Viewer is done installing, click Finish.