Intelligent Device Client Tips and Solutions
The following tips and/or solutions are provided to assist you with troubleshooting various intelligent device client connectivity issues.
|
Issue |
Resolution |
|---|---|
|
No connectivity to server |
A networking issue might be preventing access to the server. Ping the web server. If this test is successful but the connectivity issue remains, continue to the next issue. |
|
World Wide Web service is stopped or disabled |
Open the Services applet on the web server and check the status of the World Wide Web service. If the service is stopped, verify that the service is enabled and then start it. Verify that the service is running before closing the Services applet. If the connectivity issue remains, continue to the next issue. |
|
The Default Web Site is stopped in IIS |
Start IIS and expand the web server where Intelligent Device Client is installed. Expand the items in the console tree so that Default Web Site is visible. If the node is labeled Default Web Site (Stopped), right-click the node and select Start. If the connectivity issue remains, continue to the next issue. |
| The IIS application pool for Intelligent Device Client is disabled | Start IIS and go to [web server] > Application Pools > [application pool]. Right-click the appropriate application pool and select Start. If the connectivity issue remains, continue to the next issue. |
| Execute permissions on the Scripts directory are inadequate. | Start IIS and go to [web server] > Default Web Site >[virtual directory] > Scripts. Right-click Scripts and select Properties. IIS displays the Directory properties. Go to Application Settings and verify that Execute Permissions is set to Scripts and Executables. If the connectivity issue remains, check the Knowledge Base for technical articles that are helpful in troubleshooting the web server, and then contact HP CR representative. |