Certificate Management

InGenius requires a certificate for the telephony gateway to validate the FQDN for HTTPS traffic. InGenius recommends a third-party certificate to minimize the setup and configuration of servers and local certificates. Domain certificates are not recognized by Apple computers and are not automatically accepted by all browsers.

Note: This section is not applicable to Genesys Cloud.

The certificate can be bound within the InGenius Configuration Tool on the Configuration > General tab.

Bound Certificate

All certificates in the personal directory of the local machine store will be displayed in the list. Any certificates that are bound will be highlighted green and the ports they are bound to will display in the Ports column.

Bind a Certificate

To bind a certificate:

  1. Highlight a certificate within the certificate list.
  2. The Bind Certificate… button will become active. Click the button.
  3. Confirm that you wish to bind the certificate to the current port.
  4. The newly-bound certificate will be highlighted green, and the current server port will be added to the list of bound ports for that current certificate.

Note: Certificates are installed outside InGenius. Right-clicking on the list of certificates allows the user to refresh the list of certificates to reflect any changes. Double-clicking on any certificate displays a dialog that contains detailed information about the selected certificate.

Unbind a Certificate

To unbind a certificate:

  1. Highlight a certificate within the certificate list that is bound to the current server port.
  2. Select Unbind Certificate….
  3. The green highlight is removed from any certificates that are no longer bound to a port.

Note: Certificates can only be unbound if bound to the current server port.