Support

Need Assistance?

Kapost Support is here to help! We have a variety of online resources to help you find the information you need and a dedicated Technical Support team to help you resolve any issues or questions that are impeding your use of Kapost.

Upland Kapost Community

The Upland Kapost Community offers multiple resources to help you find the information you need, including:

Product Info, News, & Events: View product data sheets, white papers, customer success stories, and general product information.

Notifications: Sign up to receive proactive alerts regarding issues impacting the Kapost cloud environment.

Forums: Post and reply to discussions on topics with and other customers.

Knowledge Base: Articles on how to solve common problems, from configuration to troubleshooting issues.

Known Issues: View current known issues.

Release Information: Get product release notes and release timelines.

Training: Information on our instructor-led training courses and free open Q & A sessions. Q & A sessions are a great opportunity to ask questions and discuss issues with an experienced trainer and other users.

Join the Kapost Community

You can find a variety of product related information, including information on new releases, post and reply to discussions on Kapost topics with Kapost and other Kapost customers, submit features requests, and submit or view Technical Support cases in the Kapost Community. You must register to join the Kapost Community. The community also provides Product Updates and Service Notifications.

How to Submit a Support Ticket or Enhancement in the Kapost Community

You can easily report a bug or submit a support ticket in our self-service Kapost Community. Once you report the issue, you can easily track it until the issue is resolved.

  1. To report a bug or issue, navigate to the Kapost Community.
  2. Click the Contact Support button in the top right of the page.
  3. On the Contact Support screen, click the +Add Ticket option at the top left dropdown.

  1. In the Requester field, enter your name or a contact name for the reported issue.
  2. In the Assignee field, enter the name of the person who is assigned to the ticket. You can also click the Follow option if you want to follow the progress of the ticket.
  3. In the Subject field, enter the main reason for your ticket.
  4. In the Description field, enter a full description of your issue and how it is impacting your business.
  5. Click the Submit as New option in the lower-right corner to report the issue.

Technical support

The Technical Support team is dedicated to helping our customers succeed with their use of our products by providing timely resolutions to customer issues and questions that are impeding their use of.

Contact Technical Support

When contacting Technical Support, you will need to provide your name, contact information, company account name, and as much technical detail that you can provide to clearly describe your question or issue. Attachments can be included when using the Community or email to request assistance.

Web: Manage cases and open new cases by clicking the Contact Support button in the Community.

Email: Send any support requests to Kapost-support@uplandsoftware.com.

Web: Open new support cases and check status of existing cases by clicking the Contact Support button in the Upland Kapost community. https://community.uplandsoftware.com Email: Send support requests to Kapost-support@uplandsoftware.com

Phone: Call us 24 hours a day, 7 days a week, 365 days a year at (303) 569-7748.

Email and web communications are monitored during standard support hours, 6:00 AM to 5:00 PM (US Mountain Time).

After contacting Technical Support, what should I expect?

You will receive an email confirming your case has been created, along with the case number. Please reply directly to the support email that you receive. This email will have your support ticket number.

If your request is made during support hours, Technical Support will attempt to contact you within 2 hours. If your request is made outside of support hours, the support team will attempt to contact you within 2 hours at the start of the next business day.

If you prefer to be contacted by phone rather than email, please express that in your support request.

If you cannot access your Service, please make sure you indicate that this is a critical issue so that we can recognize and respond to your request as a high priority issue.

Kapost App Status

Visit Service Notifications for information on current system status updates and incident reports.

You can also subscribe to Kapost Status alerts by clicking the Follow button.