When starting PrintShop Mail Design the splash screen says "Designer Mode" (aka Demo Mode), only 25 credits are available and a watermark is visible on all pages.
There are a few reasons why this would happen.
| Problem | Solution |
|---|---|
| The USB port where the dongle is plugged in is defective |
Try the USB dongle in another port. |
| Your operating system did not recognize the dongle | Download the latest drivers for Windows or for Mac OS. Install the driver and plug the dongle back into the computer. |
| The dongle is on a USB hub, keyboard hub, USB splitter, etc | Plug the dongle directly into the computer, not in a hub. The hub may not be providing enough power for the dongle. |
| You are running PrintShop Mail in a Virtual Machine | Make sure to connect the dongle as a USB device on the virtual machine (in VMWare, click VM then Removable Device and connect the Alladin HASP key). |
| You are running PrintShop Mail in an ESX environment | This is not a supported environment as the USB dongle cannot be connected to the machine or bridged to it. |
| The Dongle is defective | Try another machine to make sure. If it does not work on 2 machines, contact Customer Service for a replacement. |