A font is not printed from PrintShop Mail or substituted by another font.
The font does not reside on the RIP or printer and was not embedded in the document
The Solution
1. Open the original document and print it to PostScript level 1 printer and Distill it again.
2. Open the PDF in Acrobat and export the file as a PostScript level 1. Be sure that the option Embed all fonts is enabled.
3. Print that file to the Distiller. Open this PDF in PrintShop Mail.