Important information regarding certain Microsoft updates: Microsoft patch causing XLS to fail in some OL products.
Some recent Windows updates from Microsoft have impacted the handling of XLS sources in the following Objectif Lune products and components:
The Microsoft updates concerned are as follows:
Installing these updates may cause the above Objectif Lune applications to fail when attempting to open or load XLS files. The following error message may appear: “Unexpected error from external database driver (1). (Microsoft JET Database Engine)"
Suggested Resolution:Uninstall the Microsoft patches and wait for the issue to be fixed in a subsequent Microsoft patch.
In the case of PrintShop Mail Suite, a version 7.2.9 client release is available from Objectif Lune which fixes the problem. This can be obtained by PrintShop Mail Suite customers via their local OL support team.
Workarounds:
For the Lookup in Microsoft Excel Documents plugin (found in the “Connectors” tab of the plugin pane in Workflow):
For the “Database Query” plugin (found in the “Actions” tab of the plugin pane in PlanetPress Watch) and any other database in PlanetPress Design:
As an example: In Windows 10: Change the Excel File ODBC driver from ODBCJT32.dll to ACEODBC.dll. (naming may vary from versions of the OS but the basics stay the same).
In the meantime Objectif Lune would like to apologise to any customers affected by this problem and for any inconvenience caused. For more information, please contact your local support team.
This knowledge base contains additional information about PlanetPress Suite, PrintShop Mail Suite and its individual components that complement their user manuals. The knowledge base is divided into the following chapters:
You can look at the documentation for each software in their appropriate locations:
The Objectif Lune Resource Center contains PDF versions of each documentation as well as other downloads and example documents.