Environment considerations

This page provides technical information about the environment in which OL Connect Workflow is intended to run.

Supported virtual environments

  • VMWare vCenter/vSphere

  • Hyper-V/Azure

  • AWS

Note: Multi-user environments like Terminal Services or VMWare Horizon are not officially supported.

Caution: The OL Connect Workflow End-User License Agreement (EULA) specifies that a OL Connect Workflow software license may only be used on a single virtual or physical PC at a time. While copying a virtual machine for backup purposes is acceptable, running two instances of the same machine, using the same serial number, is strictly prohibited.

Antivirus considerations

OL Connect Workflow generates a very large amount of temporary data on your hard disk, especially when manipulating or creating PDF files. This can sometimes cause issues when any other software is trying to access the temporary files at the same time as OL Connect Workflow and its components are trying to read, write, create or delete those files.

If you experience these issues you may want to temporarily disable your antivirus "live", "daily" or "deep" scans for the following folders and processes:

Caution: Disabling any antivirus scanning permanently on any folder or program is not recommended, and Upland Software, Inc cannot be held reliable for any consequence of disabling your antivirus or whitelisting the folders or executables listed here, or any other change in your antivirus protection setup!

  • On Windows 7/2008 and later:
    • C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\
    • C:\Users\[user]\AppData\Local\Temp\ (where [user] is the user under which Workflow is configured)

    • C:\Users\[user]\Connect (where [user] is the user under which Workflow is configured)

  • On all systems:
    • C:\Windows\Temp\

      • Note: C:\Windows\Temp\ is used by multiple software which may cause risks on your computer. However, OL Connect Workflow may use this folder as temporary storage, especially in the case of creating PDF files. We do not recommend disabling scan on this folder, unless you notice performance issues when generating PDFs, and then only as a test.

  • Processes:
    • FTPPutService.exe
    • HTTPService.exe
    • LPDService.exe
    • LPRService.exe
    • PPWatchService.exe
    • PSWService.exe
    • SerialService.exe
    • SMTPService.exe
    • TelnetService.exe
    • ppNode.exe
    • PPFaxService.exe
    • PPImageService.exe
    • MessengerService.exe

Backup software

For similar reasons, it is important to know that backup software can also access files while copying them to a remote backup location, so you should make sure that no OL Connect Workflow process is working during your backups.

Microsoft Office compatibility

The Microsoft Office 2010 line of products, other than Pro and Enterprise, has not been certified for use with OL Connect Workflow. Some of its products may not be compatible with the connectors included in OL Connect.