ID:
0002
Version: 1.X
Last Update: May 23, 2019
KB-0002: Antivirus Exclusions
The information on this page is designed to assist IT managers and IT professionals decide what anti-virus strategy
to follow with consideration to PlanetPress Connect and their internal requirements and needs. This page describes the mode of operation and the files and folders
used by PlanetPress Connect
as well as the files, folders and executables that are recommended to
be ignored for best possible performance and to avoid issues caused by
antivirus file locks.
IT managers and IT professionals then may decide the anti-virus strategy
to follow for their internal requirements and needs depending on the statements
outlined herein.
Directories and folders
Main installation folder
All Connect applications are installed under an arbitrarily selectable
main folder. We will refer to it as the "Installation Target" hereafter. The installation target will hold the executables and
files and sub-folders required for the operation of the whole product suite. All these
files and folders are static after installation.
It depends upon the
company virus protection strategy, if such files and folders are to be monitored
or not. Running virus protection on these files and folders should not have a big - if even any - impact on the performance of the Connect
suite.
With some exceptions, which are listed below.
Connect Service
The Connect Service is run via the executable file Service.exe. This file has been reported as causing issues with some antivirus packages, so we recommend adding this file to the antivirus exclusion list, if possible.
The executable will be installed to the installation target "Connect Server" sub-folder. If the default folder was selected during the installation process the file is likely to be as follows: C:\Program Files\Objectif Lune\OL Connect\Connect Server\Service.exe
Working folders
Working folders for Connect are created and used on a per-user-basis
under the respective user's profile folder, accessible on Windows with
the standardized system variable %USERPROFILE% in the sub-folder "Connect".
Applying virus protection to these working folders will have differing levels of impact. These impacts are as follows:
- %USERPROFILE%\Connect\filestore:
This folder will hold non-intermediate files for the operation of
Connect. Files in this folder will be used frequently, but not with
a high frequency.
Virus protection on this folder and contents should not have too much of an impact on the speed of the whole
Connect suite.
- %USERPROFILE%\Connect\logs:
As the name implies, log files are created and updated here. These
log files are plain text files.
Virus protection on this folder and contents may have an impact
on the speed of the whole Connect suite.
- %USERPROFILE%\Connect\temp:
Storage folder for temporary data, usually intermittent files in multiple
folders.
Virus protection on this folder and contents might have
a serious impact on the performance of Connect.
- %USERPROFILE%\Connect\workspace:
Usually containing settings and helper files and folders.
Virus protection on this folder and contents should not have too much
of an impact on the speed of the whole Connect suite.
Database 1
Depending on the components installed, a database instance is created
in a folder called "connect.database" under the Windows system temp folder. The temp folder is accessible via the
standardized system variable %TMP%.
Usually, folders holding temporary
files and folders should be excluded from a virus protection, because
this influences the overall performance of the whole system at all. However
the responsible person for the computer protection has to decide about
the monitoring of such temporary folders following the company guidelines.
Database 2
Another database instance is used by Connect. This is the Connect back-end database. The path to this folder is stored in the standardized system variable
%PROGRAMDATA%. The Connect back-end database is located in the subfolder
"Connect\MySQL".
As this database will be in constant use when Connect is running, virus protection on
this folder and its sub-folders may have a serious impact on the performance
of Connect.
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