Ensuring that PlanetPress Workflow is able to send faxes through Captaris RightFax entails the configuration of both software correctly.
The first step to make PlanetPress Fax work with RightFax is to properly configure your RightFax server.
When RightFax is installed, it creates a printer queue (usually named HPFAX) that can be seen in the printers list on the PC. You should make sure that the printer would be accessible to the PC running PlanetPress Fax. If PlanetPress Fax runs on the same PC, no additional steps are necessary. If PlanetPress Fax runs on a different PC, the RightFax printer should be shared so that the PC running PlanetPress Fax can access it.
You also need to make sure that a user exists in the RightFax user list that has the same username that will be used for the PlanetPress Fax service (see section 2. PlanetPress Fax configuration). Any faxes sent to RightFax by PlanetPress Fax will appear in that user's queue in the FaxUtil provided with RightFax.
First step is to make sure that the PC on which PlanetPress Fax runs has access to the RightFax printer. If PlanetPress Fax runs on a different PC than RightFax, you have to install that printer so that it appears in the printer list. This printer can be installed just like any network printer.
Once this is done, open the PlanetPress Fax configuration dialog and from the list of Fax Services select Captaris RightFax.
Another list should appear containing all the printers that are currently installed on this PC. Choose the RightFax printer from the list.
Once this is done, go to Control Panel | Administrative Tools | Services. From the list of services, double click on PlanetPress Fax to open the Service Configuration Dialog. Go to the Log On tab. Since the PlanetPress Fax service needs to have access to the RightFax printer, it cannot run as LocalSystem. Choose an account that has access to the printer and enter the login information and password. Remember that there should be a user with a matching name on the RightFax server.
Once this is done, any job that goes through PlanetPress Fax will be sent to the RightFax server and appear in FaxUtil.