Word Maintenance

Because PrintShop Mail Webuses Microsoft Word in the background and as a service, it may happen that the Word process fails for one of the following reasons amongst others:

Microsoft Word is attempting to display a dialog such as the Activation dialog or a registration wizard.
Microsoft Word is displaying an error such as a database or processing error and is waiting for an answer.
msword.exe has crashed and is no longer responding.

Since Word is running as a service, dialogs and popups will not appear to any user, and a stalled or crashed window will be invisible.

This may happen while generating a softproof or an actual job output for your Mail Merge document. In these cases, the Word Maintenance Settings window can be used to kill any such "stuck" process.

If you kill a Mail Merge process that is generating a document, this document will need to be generated again.

The Word Maintenance displays the following information for each process:

Process ID: The ID of the process (as seen in the Windows Task Manager)
Started: The date and time at which the process started.
Running Time: The time (in minutes) for which the task has been running.

To kill a running Mail Merge process:

Put a checkmark next to the process you want to kill
Click the Kill button.