Access and Manage Questions
The Questions tab of the Inbox displays items that need action from you. This could be gate approval request or a work delegation. When you receive a question you must take action on it in order for it to be dismissed. The following types of questions are generated in PowerSteering:
- Discussion Item Delegation
- Document Approval
- Due Date
- Gate Approval
- Mass Work Delegation
- Measure Delegation
- Metric Delegation
- Milestone Due Date
- Team Member Assignment
- Work Delegation
1. Click View All Messages
- In the PowerSteering header, click the Inbox button, then click View All Messages.
Note: Users can also answer questions directly on the Inbox drop-down. The user's ten most recent Inbox alerts, notifications, questions, and status reports due will appear in the drop-down.
2. Click Questions Tab
- Click the Questions tab.
3. Click Collapse/Expand
- Click Collapse/Expand next to the question you want to answer.
4. Click Accept or Reject
- Enter a comment (optional).
- Click Accept or Reject.
Note: The user that requested action will receive a notification in their Inbox that their request has been answered.
Note: Depending on your configuration you may also receive emails reminding you that a question is awaiting an answer. If a question is not answered, the Questions Reminder agent will generate a reminder message at the configured timing interval.
5. View Questions
The question will be grayed out, but will remain on the Questions tab for 5 days after being answered.