Support

Need Assistance?

PSA Support is here to help! We have a variety of online resources to help you find the information you need and a dedicated PSA Support team to help you resolve any issues or questions that are impeding your use of PSA.

PSA Community

The PSA Community offers multiple resources to help you find the information you need, including:

  • Product Info, News, & Events: View product data sheets, white papers, customer success stories, and general product information.
  • Notifications: Sign up to receive proactive alerts regarding issues impacting the PSA cloud environment.
  • Forums: Post and reply to discussions on topics with and other customers.
  • Knowledge Base: Articles on how to solve common problems, from configuration to troubleshooting issues.
  • Known Issues: View current known issues.
  • Release Information: Get product release notes and release timelines.
  • Training: Information on our instructor-led training courses and free open Q & A sessions. Q & A sessions are a great opportunity to ask questions and discuss issues with an experienced trainer and other users.

PSA Support

The PSA Support team is dedicated to helping our customers succeed with their use of our products by providing timely resolutions to customer issues and questions that are impeding their use of.

Contact PSA Support

When contacting PSA Support for the first time, you will need to provide your name, contact information, and company account name. When submitting a request for support assistance, please ensure you include as much technical detail and context around the actions leading up to the issue or question as possible. Submitting detailed information may reduce the volume of subsequent questions and time. Attachments such as screenshots or file examples are very beneficial and can be included when using the Community or email to request assistance.

  • Web: Manage cases and open new cases by clicking the Contact Support button in the Community.
  • Email: Send any support requests to psa-support@uplandsoftware.com.
  • Phone: Call us at 1-855-944-7526, Opt2, Opt24