The Movers and Shakers sheet is designed to show recent changes in your customer experience. It is the go-to place to take the pulse of how customers have experienced your business.
To make selections and update the report:
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Click a data point in a chart or graph in the content area of a sheet.
All associated visualisations are updated immediately. A confirmation box displays around the selection.
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To confirm the selection, click the Tick (
) icon or press ENTER.
The following table describes the sections of the This Month sheet:
| Section | Description and actions |
|---|---|
|
MOVERS & SHAKERS |
Displays the following items:
|
|
ROLLING 30 DAY INTERVALS |
Shows the changes in feedback and sentiment for every 30-day period. |
|
SAMPLE COMMENTS |
Displays a set of sample comments based in the Movers & Shakers categories. |
) Positive changes: the taxonomy categories that have had the largest increase in feedback volumes and improvements in sentiment.
) Negative changes: the taxonomy categories that have had the largest increase in feedback volumes and sentiment is declining.