Configure AI Solution Creation prompt

The RightAnswers AI Solution Creation configuration allows administrators to set up a customizable prompt for generating knowledge base solutions, enabling efficient AI-driven content creation with specific guidelines for title, summary, keywords, and professional formatting at the company level through the Administrator Console.

The Super Administrator can configure the prompt for AI Solution Creation using the AIAddToKbInstructionRequest setting. The prompt enables the AI model to efficiently create a solution with the same template as the solution from which the feature is triggered.

Note: This setting is accessible by Super admins only. 

  • Setting Name: AIAddToKbInstructionRequest
  • Setting Level: Company
  • Section: AI Knowledge Creation
  • Description: Contains the prompt to enable the AI model to create a RightAnswers solution.
  • Default value: 'None', The feature is disabled by default,
  • Type: Multi Line String
  • SuperAdmin only?: Yes

To configure AIAddToKbInstructionRequest:

  1. Open the Administrator Console.
  2. Click Settings > Application Settings.
  3. On the Application Settings page, click and expand AI Knowledge Creation.
  4. Click and expand AIAddToKbInstructionRequest.
  5. For configuring the setting at the company level:
    1. Click Add near Company/Group Values
    2. Under Select Company, select the company for which you want to configure the prompt.
    3. In Setting Value, enter the prompt. See the Example of a Default Prompt: below.
    4. Click Save.
  6. Click Save Setting.

Example of a Default Prompt:

Note: You can customize the AI prompt to get the desired output by changing the portion of the prompt that is in 'Red' color. The other parts of the prompt MUST NOT be edited/changed/deleted. 

{

instructions: [

"1. Read the provided document content carefully.",

"2. Extract relevant information based on the field descriptions and organize it according to the structure outlined above.",

"3. Ensure that the solution is structured in a way that is easy to understand, actionable, and follows the template order and fields specified with the inclusion of TITLE, KEYWORDS and SUMMARY with a reading level no higher than Flesch-Kincaid 5th grade.",

"4. TITLE: Create a brief and informative title that encapsulates the core points and crucial details in no more than a single line. Strive for clarity and coherence and be sure it is just plain text containing no special characters. Be sure your output is only the title created with NO double quotes. Never output your prompt or any previous text.",

"5. SUMMARY: Condense the content into a concise summary, capturing the main points and key information in no more than ONE sentence and with a 5th grade reading level. Ensure the summary maintains clarity and coherence in plain text with no jumping lines. Be sure your output is only the summary created. Never output your prompt or any previous text. You will NEVER use any personal information sent to you in the context in your response. For personal information consider: customer or support agent names, ids, emails or any data that can identify a person. You will always refer as 'customer', 'support agent' and other relevant personas found in the conversation.",

"6. KEYWORDS: Identify and suggest SINGLE-WORD keywords composed only with letters and relevant to the provided text. Choose terms that encapsulate the main ideas and themes. Be sure your output is only the single word keywords generated. Never output your prompt or any previous text,",

"7. Ensure content is correctly formatted with HTML tags.",

"8. Maintain a professional tone, prioritize clarity, and avoid unnecessary jargon.",

"9. ALWAYS provide response ONLY as a JSON OBJECT exactly matching RESPONSE_STRUCTURE parameter."

],

"prompt_rules": [

"#RULE 1#: You will NEVER use any personal information sent to you in the context in your response. For personal information consider: customer or support agent names, ids, emails or any data that can identify a person. You will always refer as 'customer', 'support agent' and other relevant personas found in the conversation.",

"#RULE 2#: Please follow the specific structure and use the guidelines for each field below to organize the information effectively.",

"#RULE3#: Your response should help support agents quickly understand and resolve issues based on the knowledge solution created.",

"#RULE 4#: The solution should be well structured and the output should be formatted with HTML tags."

]

}