Manage Company Details

From the Manage tab, you can create, manage or delete companies. To create a new company, you need to log in as a Super-Administrator. An administrator can only edit an existing company.

Note: RightAnswers creates new companies for customers and most customer implementations will have only one company. 

Create a new company: (Super Admin ONLY)

  1. In the Administrator Console, click Manage > Details.
  2. Click New Company.
    An Add New Company pop-up window is displayed.
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  3. Fill in the Company Code, Company Name, Street Address, City, State and Postal Code.
  4. Under Solution Manager Company Options, select Email Alerts and Workgroups if required.
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  5. Under Authentication, click the drop-down arrow to select the Authentication Module.
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  6. Click Save or Cancel to discard.

Edit a company details:

  1. On the Administrator Console Home, click Manage icon.
  2. Select Details.
    The Details page is displayed.
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  3. Next to company Information, click Edit.
  4. Edit the Company Name, Street Address, City, State or Postal Code if needed.
  5. Below the Solution Manager Company Options, select or unselect Email Alerts or Workgroups as required.
  6. On the top, click Save or Cancel to discard.
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Upload a company new license:

  1. Click Upload New License.
    An Upload License File window is displayed.
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  2. Click Select files.
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    A pop-up window is displayed.
  3. Browse for the license file and click Open.
    The company new license is uploaded.

Note: A SuperAdmin can manage multiple companies by selecting the required company from the drop-down menu.

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Delete an existing company: (Super Admin ONLY)

You must contact the Support team for requesting the deletion of any company. The deletion request will be handled in the backend.