Activate users

The Administrator can activate users to provide access to the Self Service and Support Agent portals, Solution Manager, and the Community platforms. You can activate select users or users in bulk.

To activate select users:

  1. Navigate to Users > Users.
  2. Select the checkbox beside the deactivated user(s) that you want to activate.
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  3. Click Action > Activate. The Activate Users popup window is displayed.
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  4. Select the platform(s) (Portal, Solution Manager, Community) for which you want to activate the user(s). 
  5. Click Activate. The Activate Users popup window is displayed.
  6. Perform the relevant step listed below, based on the login authentication used:
    • For non-SSO users: Enter your password for authentication in the Password field and click Confirm.
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       NOTE: You can enable the appearance of the password confirmation field by setting PasswordConfirmationPopup to 'True' in the Administrator Console.
    • For SSO users: Click Confirm.
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The message 'Selected User(s) Activated Successfully' will be displayed.
The user(s) will be activated on the selected platform(s) and the corresponding platform column on the Users page will display a green tick mark for the activated user(s).

To activate users in bulk

You can activate multiple users in bulk by selecting the checkboxes beside the users and selecting Actions > Activate. These bulk actions will be recorded in the Admin Audit Trail. This provides clear visibility into who made the changes and when. Additionally, the bulk user activation actions will be logged as individual records in the user history database tables, specifically in the PortalUsers_history and Authors_history tables.