Reports & Dashboards

The Reports and Dashboards feature in RightAnswers provides administrators and managers with powerful tools to monitor usage, track performance, and gain insights into knowledge base activity. By leveraging real-time data and analytics, organizations can measure the effectiveness of their knowledge management strategy and make informed decisions.

Dashboards provide visual, real-time views of data that allow quick understanding of performance metrics. They provide a quick summary of key Knowledge Management indicators across your organization offering insights into the health of your knowledgebase usage, effectiveness, adoption​.

• ​Executive Dashboard - displays views related to the Knowledgebase Health​

• Customer Dashboard - displays views related to the Self-Service Portal​

• Operations Dashboard - displays views related to the Support Agent Portal​

• Knowledge Dashboard - displays views related to the creation/maintenance​ of knowledge

• Community Dashboard - displays views related to the Community activities.

RightAnswers provides the following standard reports that cover key performance areas:

• Portal - displays metrics related to the various activities and functionalities of the portals inclusing solution usage, search and content effectiveness, user engagement, and generative answers usage.

• Author - displays metrics related to your company's content authoring.

• Community - displays metrics related to activities that occur in the communities.

• Graph - offers a graphical representation of data related to the portals and solutions usage.

• Admin Audit Trail - tracks the activity of a logged-in user.

• Datasource - provides information on the datasources and the corresponding SQL statements used to create them. Only Super Admin users can view this report.