Self Service Portal

RightAnswers Self-Service portal is designed to provide you direct access to a range of web based support services. The portal displays information in areas including Search, Announcements, FAQs, and Favorites. It is an excellent central knowledgebase for enterprise support knowledge. The Self-Service portal provides a total solution in a user friendly manner to help users resolve issues for which they previously would have called the service desk.

Self-Service portal is powered by the RightAnswers standard Knowledge-Pak library of self-service targeted support knowledge combined with your company's own unique content. The Self-Service portal allows you to:-

• Access content that has been customized for self-service portal users.
• View Announcements.
• View Frequently Asked Questions.
• View Popular Searches- View Popular Solutions.
• Type specific query in the search box and get s for it.
• Open a new support ticket.
• View & manage a support tickets.

Before posting a new community discussion, related community discussions and knowledgebase articles appear for quick selection. Accepted s in a community discussion are added to the knowledgebase. The community features available in the portal allow you to:-

• Search knowledgebase for knowledge articles that might be a match.
• Search specific community discussions that might be a match.
• Post a new community discussion.
• Subscribe to email notifications for: Community, Topic, and Discussion.
• Share s over social media- Comment on Questions, posted questions.
• Vote an up or down- Flag inappropriate content.
• Tag users when creating/replying to posts.