Support Agent Portal

RightAnswers’ Agent Portal provides a great experience for agents and increases adoption of RightAnswers’ advanced customer service knowledgebase. Our software is integrated with platforms like Sharepoint, ServiceNow, Remedy and Salesforce. It presents agents with everything they need on one screen, making them more productive and their jobs easier:

• Seamless integration with your CRM, ITSM, or other enterprise systems.
• Real-time solution feedback from your agents by providing a direct link to the authoring environment.
• Consolidated view of the support channels with a real-time view of user or customer self-service activity.
• Subscription to content areas and features such as My Favorites, My Top Solutions, and My Recent Searches.
• Gamification around knowledge usage and creation in the Agent Portal keeps agents engaged and motivates them to keep the knowledge fresh.