Configuring Channel Properties

To configure the general properties of a channel

1. Start the Server Administrator
   On the Start menu, click Upland AccuRoute > Upland AccuRoute Server Administrator.

2. On the console, expand the Server Administrator tree.

3. Double-click Connectors. The connectors are listed in the details pane.

4. Double-click TelcoConnector to open the Properties dialog box.

5. Click Channels to open the Channels dialog box listing all the detected channels.

6. Select a channel and click Properties. Press and hold the CTRL key and select multiple channels if you want to configure them the same way.)
   The channel properties dialog box appears.

7. In the CSI box, enter the identity of the channel. The identity can be a valid telephone number for your company, your company name etc. The channel transmits this information to other fax devices that send or receive faxes.

8. In the Run Mode section select from the following options:

   • Select Normal if you want the channel to receive and send faxes.

   • Select Send Only if you want the channel to send faxes only.

   • Select Receive Only if you want the channel to receive faxes only.

9. Click OK to save your changes.

 

To configure Receiving properties of a channel

1. Start the Server Administrator.
   On the Start menu, click Upland AccuRoute > Upland AccuRoute Server Administrator.

2. On the console, expand the Server Administrator tree.

3. Double-click Connectors. The connectors are listed in the details pane.

4. Double-click TelcoConnector to open the Properties dialog box.

5. Click Channels to open the Channels dialog box listing all the detected channels.

6. Select a channel and click Properties. (Press and hold the CTRL key and select multiple channels if you want to configure them the same way.) The channel properties dialog box appears.

7. Click Receive.

8. Configure DNIS or DTMF as applicable.

Note: Important! If the server is configured for DID or DTMF lookup, verify that an inbound rule routes faxes to the Lookup Manager component, which executes lookups and provides the server with the email address of the recipient.

9. Check the box beside Override Default Originatorfor received faxes if you want a person you designate to receive the faxes instead of the intended recipient.

Note: If you check this option, enter the email address of the person who should receive the fax in the Email box. Enter the name of the person whose email you specified in the Name box.  

10. Click OK to save your changes.

 

To configure Sending properties of a channel

Note: Connection Timeout, Retry attempts, Retry Interval, Do not dial a number being dialed by another channel and Resend Partial are all global properties that are extracted from the first send channel.

1. Start the Server Administrator.
   On the Start menu, click Upland AccuRoute > Upland AccuRoute Server Administrator.

2. On the console, expand the Server Administrator tree.

3. Double-click Connectors. The connectors are listed in the details pane.

4. Double-click TelcoConnector to open the Properties dialog box.

5. Click Channels to open the Channels dialog box listing all the detected channels.

6. Select a channel and click Properties. Press and hold the CTRL key and select multiple channels if you want to configure them the same way.) The channel properties dialog box opens.

7. Click Send.

8. In the Timing section, configure the following.

   • In the Connection Timeout spin box, enter the number of seconds the channel should wait for a dial tone before timing out. Enter 0 to use the fax board manufacturer's default setting.

     Note: Some countries have laws governing connection timeout.

   • In the Retry Attempts spin box, enter the number of times the channels should attempts to call a fax number that returns a busy signal. After the given number of retry attempts, the fax will fail.

   • In the Retry Interval spin box, enter the number of seconds the channel should wait between retry attempts.

9. In the Dial Options section, configure the following:

   • In the Dialing Rule drop-down list, select the dialing rule you want to associate with this channel.

   • In the Characters Allowed 0-9 box, define any non-numeric characters that should be permitted in dialing strings.

10. Select the Do not dial a number being dialed by another channel option if you do not want this channel to dial a number that another channel is dialing at the same time.

    (This option can improve the dialing efficiency of your sending channels. If another channel is already dialing or connected to the destination fax number, this channel does not dial the same number. Instead it returns the outbound fax to a general queue where outbound faxes wait to be sent by the next available channel.)

11. Select the Resend Partial option if you want the channel to resend partial faxes after a transmission failure occurs. When a fax is sent, each page is acknowledged by the receiving fax machine.

    If this option is enabled and a fax fails to transmit properly, the server will attempt to send the fax again. It will attach a cover page and start the fax again after the last page acknowledged by the receiving fax machine.

    For example, if you are sending a five page fax and pages one and two are acknowledged by the receiving fax machine, but an interruption occurs during the transmission of page three, the fax will be sent again with a cover page and will start at page three.

12. Click OK to save your changes.