Installing Remote Modem Server

A Modem Server is a server that sends and/or receives faxes for the Upland AccuRoute server. It consists of at least one locally installed fax board, Brooktrout System Software / Drivers, and Modem Server software. The server supports multiple Modem Servers, all managed by the connector for Telco on the server. A remote system that hosts a Modem Server is called Remote Modem Server.

The server can run without a local Modem Server, and the environment can have more Telco connectors or fewer Remote Modem Servers than shown in this illustration. The Telco connector can be configured to monitor one Telco share, an intermediary repository for inbound and outbound faxes.

Modem Servers are supported in these configurations:

  • Telco connector with one Modem Server in the LAN
  • Telco connector with multiple Modem Servers in the LAN
  • Multiple Telco connectors, each with one or more Modem Servers in the LAN

Using multiple Telco connectors delivers additional benefits to environments with special faxing requirements:

  • Reduced faxing costs - With multiple connectors for Telco, the server can be configured to deliver faxes using the Modem Server that is closest to the destination which can reduce long distance telephones charges.
  • Failover support - Through rules, the server can be configured to route outbound faxes to one connector for Telco but if delivery fails, the server can route the outbound faxes to another connector for Telco.
  • Increased efficiency - Multiple connectors for Telco provide built-in workload distribution based on the server configuration, the connector for Telco configuration, and rules.

When scaling an environment with additional connectors or components, contact Technical Support. Technical Support can assist you in correctly identifying potential bottlenecks in the system based on workload and other factors. Moreover, Technical Support can provide helpful information on the overall impact of increasing the speed and efficiency of the system. Performance and stability consulting are also available for a fee.

To purchase additional Modem Servers, contact your Account Manager. If a detailed analysis of the environment is necessary, Technical Support may recommend a fee-based consultation.

Hardware and software requirements

A Remote Modem Server requires a system that meets the following minimum requirements:

  • Windows NT domain computer that always runs in the same domain as the server
  • Dual core processor
    • 2 GHz
    • 2GB of RAM for T1line (2-24 channels) or 4 GB RAM for two T1 lines (24-48 channels)
    • RAID 5W with 100 GB of disk space
    • Microsoft mouse or compatible pointing device
  • Windows 2012 64-bit, Windows 2008 R2 64-bit
  • Connector for Telco - this requires a purchased license
  • Modem Channels require a license for each port enabled.
  • Microsoft Internet Explorer 7 or later

Additional installation requirements

Remote Modem Server installation also requires the following:

  • Access to the network copy of the server setup
  • Windows user account that belongs to the Administrators group

Note: Remote Modem Server requires installation of at least one supported Brooktrout fax board and Brooktrout System Software.

 

Before Remote Modem Server is installed, at least one fax board or the SR140 Modem software must be installed locally with the Brooktrout System Software. For instructions on installing the fax board and Brooktrout System Software, consult the Dialogic modem driver installation and configuration guide.

 

  1. Log in to the system where you will install the Remote Modem Server using an account that belongs to the Administrators group.
  2. Navigate to the network where you have kept the server setup files.
  3. Run \MessageServer\setup.exe. The InstallShield wizard opens and configures your system for installation and displays a welcome message.
  4. Click Next. The setup shows the License Agreement page.
  5. Review the License Agreement. You must scroll to the bottom of the Agreement before you can accept the terms.
  6. Select I accept the terms of the license agreement.
  7. Click Next. The Setup Type options are displayed.
  8. Select Custom and click Next. The setup shows a list of features.
  9. Select Modem Server, clear all the other features you are not installing at this time.
  10. Click Next. The setup checks the system for installation requirements and displays the results.

Note: The setup cannot continue until all required components are installed. (Double-click an item in the list for more information.) If any required components were not detected, click Cancel and click Yes to exit the setup and install the components that are required to complete the installation.

  1. Click Next to continue the installation. The setup requests logon credentials for the service account. The NT Domain and User Name fields are populated automatically based on the current Windows user.
  2. Enter the logon credentials of the service account.
    • In the NT Domain field, enter the name of the Windows domain.
    • In the User Name field, enter the user name.
    • In the Password and Confirm Password fields, enter the password for the user.

Note: If other installation features are included, the setup might request additional information before displaying installation settings.

  1. Click Next. The setup validates the user account and then shows installation settings.
  2. Review the installation settings and click Next to start the installation. The setup installs the modem server and displays a message indicating that the installation is complete.
  3. Click Finish.
  4. Continue to Detecting the channels on the Modem Server.

 

After you have installed the Remote Modem Server, you must configure the connector for Telco to detect the channels on the Remote Modem Server. After the channels have been detected, the properties of each channel, such as send and receive properties, can be configured in the connector for Telco properties.

To detect the channels on the Modem Server

  1. On the Start menu, click Upland AccuRoute > Upland AccuRoute Server Administrator.
  2. Expand the Server Administrator tree and click Connectors.

  3. Double-click Telco in the details pane. The Properties page opens.

  4. Click Channels and then click Detect Channels. The Detect Channels page opens.
  5. In the Remote Server Addressbox, enter the machine name or the IP Address of the Remote Modem Server and click Detect Now.
  6. Configure the channels if necessary, and then click OK.

 

After you have detected the channels, you can configure the path to the Telco share directory to be a UNC path.

Note: The UNC path of the server is filled in by default.

If you specify a full path what will happen is this: when the configuration file is written to the remote modem server, the remote modem channels will look for “c:\” for the send and receive queues. But they should be looking at the server for the queues.

To configure the path to the Telco share directory:

  1. On the Start menu, click Upland AccuRoute > Upland AccuRoute Server Administrator.
  2. Expand the Server Administrator tree and click Connectors.
  3. Double-click Telco in the details pane. The Properties page opens.
  4. Click Advanced to open the Telco Advanced Properties page.
  • In the Path to Telco share directory text box, the UNC path of the server is filled in by default.
  1. Modify the path if necessary. You can, for example, specify the name of the system instead of providing the IP Address.
  • Add a trailing backslash at the end. (For example \\123.4.5.678\telcoshare\).
  1. Click OK and then OK to save your changes and close the Properties page.

 

See also

Installing Remote Embedded Directive Manager