About Device Query

Administrators can query a device to ensure installation is successful and that a connection between the server and the device exists. There are other device-related tasks that you can perform by using the Server Administrator.

The following device-related tasks can be performed by using the Device Properties shortcut menu.

  • Properties is used to edit general and connection properties. You can use the Journal to view a history of device events, for example, configuration changes. The Journal can also be used to view the statuses of your device query and error messages for troubleshooting purposes.

  • Query is used to check the device installation and connection status.

  • Install is used to install new devices and push buttons to the devices.

  • Uninstall is used to uninstall devices and remove buttons from the devices.

  • Reboot is used to reboot devices.

  • Delete is used to delete a device from a device group.

Performing a Device Query

The following instructions describe how to perform a device query.

To perform a device query

  1. Start the Server Administrator if necessary.

  2. Expand Devices and select the appropriate device group. The Device details pane appears.

  3. Right-click the device you want to query. The Properties shortcut menu appears.

  4. Select Query. A status message appears in the Device details pane.

Note: Use the Properties shortcut menu to perform other device-related tasks as needed.

See the following device query examples below.

Query Install - Succeeded

Query - Failed

See also

About Devices

Adding Device Buttons