The following configurations are available for server installations integrated with SMTP (Simple Mail Transfer Protocol).
Tip: The Upland AccuRoute Knowledgebase has technical articles on troubleshooting the SMTP connector.
Configuring lookup methods
The server utilizes the lookup configurations in the SMTP connector properties to retrieve information about users. DID/DTMF lookup identifies the recipient of an inbound fax.
Reviewing the default DID/DTMF lookup configuration for inbound faxing
DID/DTMF lookup identifies the recipient of an inbound fax. To retrieve the recipient email address, the server submits a lookup request using the last 4 digits of the DID/DTMF string captured by the modem server. When the recipient email address is returned, the SMTP connector can deliver the message to the SMTP server.
Tip: The default SMTP connector fconfiguration specifies the facsimileTelephoneNumber attribute for DID/DTMF lookup. (This is the Active Directory and LDAP attribute that stores the fax number of users.) Change the attribute, if necessary, and confirm that the lookup attribute is indexed. Indexing the lookup attribute optimizes lookup speed.
The DID/DTMF lookup configuration can be modified and tested in the SMTP connector properties.
Note: If faxing is not enabled for the server, no modification is necessary.