About Queue

The Queue is a web application that processes scanned documents which are routed to predefined queues as jobs. The queues are configured in the Server Administrator Console where the Administrator assigns access rights and permissions to predefined user groups.

The Queue displays jobs awaiting user interaction for processing and delivery to a specific destination; for example, email, fax, printer, or archive.

Queue users can perform the following tasks.

  • Access queues configured by an Administrator.

  • Access jobs with the Collection and Grouping Folders pane and Grid view.

  • Preview and edit the jobs by applying metadata configured as job properties by an Administrator. The metadata is saved as part of a job and can be used as Search criteria when looking for documents in an archive.

  • Release, forward, reassign and move jobs to a processed state.

Note: There are different types of workflows and Collection and Grouping folder configurations possible based on a company’s unique document requirements. We are introducing the metadata queue workflow as an example in this Help topic for illustrative purposes. See Queue in Action for more information.

Before you begin

An Administrator must create, configure the Queue Web App, and identify which users will have access to the queue before you can start your workflows. The Queue tile appears on your WebApps Dashboard when it is available for use.

Contact your Administrator for details about accessing the Queue via your browser.

Expand to view more.

Queue Legend

Description

1. Queue Toolbar

Use the Queue toolbar from left to right to:

  • Use the Queue drop-down list to access and select queues.

  • Release jobs to a specified destination like an archive and remove the jobs from the queue.

  • Forward jobs to a specified destination.

  • Reassign jobs by moving or copying the jobs to another queue.

  • Move jobs to a processed state which removes jobs from the queue.

  • Preview jobs in a docked or undocked window.

2. Queue Collection and Grouping Folders Pane

Use to navigate, select, and access jobs.

The Folders pane may contain default and/or custom folders. See default Collection folders below.

  • New Items – contains new jobs pending review.

  • Rescans – contains rescanned jobs due to issues with original jobs.

  • External Application contains jobs waiting for action by an external application.

The Grouping folders represent metadata applied to jobs in the queue that are pending review or action by a Queue user.

Note: A number appears next to the folder that shows the number of jobs available for review. The number increases as jobs become available in the queue or decreases as jobs are processed and delivered to a destination.

3. Queue WebApp Grid View

Use to view, select, and preview jobs.  

Note: The Preview window and toolbar is adjacent to the Grid View. The contents of the Preview window will change as different jobs are selected in the grid.

4. Queue WebAppEdit Data Pane with Toolbar

Use to edit and apply metadata, paste previous changes to the current job, or restore jobs to its original state or latest changes applied.

 

Access Queue

You can access the Queue by following your Administrator’s instructions. Your Administrator may provide you with a URL to type in your browser’s address bar or provide other means of accessing the Queue.

  • Click the Queue tile that appears on the Dashboard.

See also

Using Queue

Queue in Action