Export Manager

The Export Manager allows you to create an export task which can fetch event data or summary data generated by activity on your campaigns, e.g. event history, contact information, etc.

You can send your exported data via email or directly to your organisation's FTP or SFTP server.

To access the Export Manager:

1. Open your workspace.

2. From the data menu, select Export Manager.

   A list of existing exports in the current workspace appears on the landing page.

From the landing page, you can use the create button to:

• Create a campaign data export.

• Create a campaign summary export.

• Set up custom data exports for analysis or integration into other systems, e.g. Salesforce.

Note: Event data is archived after the data retention period set on your account. Full exports will not be able to retrieve event data past this point.

Data format and feed type

The format of the output file needs to be CSV/Text.

The form will display the delimiter format drop-down box for you to select your preferred delimiter. We recommend using the default format, which is comma delimited CSV.

Exports can be one of two feed types:

• Incremental: exports run sequentially, with only the most up-to-date data being sent each time, according to your frequency settings. We recommend running incremental exports as this means the output file size is considerably smaller.

  Note: incremental reports only include contacts newly added to the core table. For example, adding an existing contact to a list would not result in that contact being included in the incremental list export. They would appear in an incremental export when they are first added to the core table.

• Full: exports run cumulatively, with the entire dataset being sent each time. This is not recommended as the file size becomes increasingly large, as new data is added to previous data.