ServiceNow connector release notes

The respective releases of the ServiceNow connector feature the following enhancements. For more information about the connector, see About the SeviceNow connector.

ServiceNow v2.5.1.0

System enhancements

Item

Description

Web.config enhancements

This release of the ServiceNow connector adds the following settings to the web.config file: EvaluateAllUserCriteria: This setting can be used to exclude inactive users from being processed during the user criteria evaluation. For example, <add key="EvaluateAllUserCriteria" value="false" />. ProcessUserCriteriaInParallel: This setting can be used to turn on/off parallel processing for the user criteria evaluation. When turned off, the chance that the ServiceNow connector may time out is reduced. For example, <add key="ProcessUserCriteriaInParallel" value="false" />.

Fixed issues

• If the ServiceNow connector was configured with OAuth Specifies a process for resource owners to authorize third-party access to their server resources without providing credentials. authentication, you were not able to specify a short username for your ServiceNow instance. (BAI-17560)

• The ServiceNow connector was processing inactive users in the user criteria evaluation. (BAI-17284)

• The ServiceNow connector could only process user criteria in parallel, which caused timeouts in large environments. (BAI-17259)

ServiceNow v2.5.0.0

System enhancements

Item	Description
Support for OAuth authentication	This release of the ServiceNow connector adds support for OAuth authentication. For more information on setting up and configuring OAuth, see Set Up and Configure the ServiceNow Connector.
Support for custom filters	You can now choose to include or exclude category items, such as Catalogs, Knowledge Bases, or Incidents from your index. For more information, see Set Up and Configure the ServiceNow Connector.

Fixed issues

• The ServiceNow connector was not excluding items from the crawl that were specified to be excluded in the Connectivity Hub category filter. (BAI-16432)

ServiceNow v2.4.2.0

System enhancements

There are no system enhancements in this release.

Fixed issues

The following issues have been fixed in this release:

• If the admin was not given permissions to specific Service Portal roles, such as announcements, the ServiceNow connector would fail when a datastore load job Collects the logical division of your data (data stores) from the source system. Runs on a schedule Logs information according to log level set was run, even if the feature that requires the role was not being used. The connector now only requires permissions for the objects that are crawled. (BAI-15290)

• During a crawl job, some metadata Provides context with details such as the source, type, owner, and relationships to other data sets. Metadata provides details around the item being crawled by Connectivity Hub. properties were unable to be returned by the ServiceNow connector. (BAI-15325)

• During a crawl job, the ServiceNow connector was not returning attachments. (BAI-15409)

• Admin privileges were extending to users who shared other roles in common with the administrator. (BAI-16149)

ServiceNow v2.4.0.0

System enhancements

• Search Results are displayed in SmartHub with Advanced security rules applied

Fixed issues

The following issues have been fixed in this release:

• Connector fails to crawl item with "Error During DoItemData: Input string was not in a correct format." (BAI-14100)

• Incremental crawls Scanning and capturing only new data from all of your content sources. This data did not exist when the last crawl was run. were not updating items. (BAI-11326)

• The multilevelsecured property was misspelled. (BAI-3867)