ServiceNow connector release notes

The respective releases of the ServiceNow connector feature the following enhancements. For more information about the connector, see About the SeviceNow connector.

ServiceNow v2.6.0.0

System enhancements

Item	Description
Support for crawling news, topics, and web application content	This release of the ServiceNow connector adds the ability to crawl ServiceNow news, topics, and web application content. To enable this functionality, you must install the appropriate plugin and grant access to the applicable table in ServiceNow. For more information, see Additional steps for crawling news, topics, or web applications in the setup documentation.
Configuration enhancements	This release of the ServiceNow connector adds the following configuration settings: Disable Security: When this checkbox is enabled, all items will be marked as public. Metadata Provides context with details such as the source, type, owner, and relationships to other data sets. Metadata provides details around the item being crawled by Connectivity Hub. only: When this checkbox is enabled, the indexed metadata will exclude attachments. For more information, see Set up and configure the ServiceNow Connector.
metadata enhancements	Knowledge blocks will now have enhanced metadata properties: KBRelatedArticles: which will contain a list of Knowledge Articles where knowledge blocks are used. Knowledge articles now have new metadata properties: HasKBBlocks: This property indicates that an articles contains knowledge blocks. KBBlocks: This property lists Knowledge Block ids of the article. RelatedArticles: This property identifies articles that can be related, so that related articles will now be listed when there is a relationship.

Item

Description

Support for crawling news, topics, and web application content

This release of the ServiceNow connector adds the ability to crawl ServiceNow news, topics, and web application content. To enable this functionality, you must install the appropriate plugin and grant access to the applicable table in ServiceNow. For more information, see Additional steps for crawling news, topics, or web applications in the setup documentation.

Configuration enhancements

This release of the ServiceNow connector adds the following configuration settings:

Disable Security: When this checkbox is enabled, all items will be marked as public.
Metadata Provides context with details such as the source, type, owner, and relationships to other data sets. Metadata provides details around the item being crawled by Connectivity Hub. only: When this checkbox is enabled, the indexed metadata will exclude attachments.

For more information, see Set up and configure the ServiceNow Connector.

metadata enhancements

Knowledge blocks will now have enhanced metadata properties:

KBRelatedArticles: which will contain a list of Knowledge Articles where knowledge blocks are used.

Knowledge articles now have new metadata properties:

HasKBBlocks: This property indicates that an articles contains knowledge blocks.
KBBlocks: This property lists Knowledge Block ids of the article.
RelatedArticles: This property identifies articles that can be related, so that related articles will now be listed when there is a relationship.

Fixed issues

An error was returned if an empty response was returned for ValidateUser. (1748117)
The connector was not checking for user criteria that was placed on the catalog, which resulted in some items being incorrectly marked as public. (1782984)

ServiceNow v2.5.1.0

System enhancements

Item Description

Web.config enhancements

Item	Description
Web.config enhancements	This release of the ServiceNow connector adds the following settings to the web.config file: EvaluateAllUserCriteria: This setting can be used to exclude inactive users from being processed during the user criteria evaluation. For example, `<add key="EvaluateAllUserCriteria" value="false" />`. ProcessUserCriteriaInParallel: This setting can be used to turn on/off parallel processing for the user criteria evaluation. When turned off, the chance that the ServiceNow connector may time out is reduced. For example, `<add key="ProcessUserCriteriaInParallel" value="false" />`.

This release of the ServiceNow connector adds the following settings to the web.config file:

EvaluateAllUserCriteria: This setting can be used to exclude inactive users from being processed during the user criteria evaluation. For example, <add key="EvaluateAllUserCriteria" value="false" />.
ProcessUserCriteriaInParallel: This setting can be used to turn on/off parallel processing for the user criteria evaluation. When turned off, the chance that the ServiceNow connector may time out is reduced. For example, <add key="ProcessUserCriteriaInParallel" value="false" />.

Fixed issues

If the ServiceNow connector was configured with OAuth Specifies a process for resource owners to authorize third-party access to their server resources without providing credentials. authentication, you were not able to specify a short username for your ServiceNow instance. (BAI-17560)
The ServiceNow connector was processing inactive users in the user criteria evaluation. (BAI-17284)
The ServiceNow connector could only process user criteria in parallel, which caused timeouts in large environments. (BAI-17259)

ServiceNow v2.5.0.0

System enhancements

Item	Description
Support for OAuth authentication	This release of the ServiceNow connector adds support for OAuth authentication. For more information on setting up and configuring OAuth, see Set Up and Configure the ServiceNow Connector.
Support for custom filters	You can now choose to include or exclude category items, such as Catalogs, Knowledge Bases, or Incidents from your index. For more information, see Set Up and Configure the ServiceNow Connector.

Fixed issues

The ServiceNow connector was not excluding items from the crawl that were specified to be excluded in the Connectivity Hub category filter. (BAI-16432)

ServiceNow v2.4.2.0

System enhancements

There are no system enhancements in this release.

Fixed issues

The following issues have been fixed in this release:

If the admin was not given permissions to specific Service Portal roles, such as announcements, the ServiceNow connector would fail when a datastore load job Collects the logical division of your data (data stores) from the source system. Runs on a schedule Logs information according to log level set was run, even if the feature that requires the role was not being used. The connector now only requires permissions for the objects that are crawled. (BAI-15290)
During a crawl job, some metadata properties were unable to be returned by the ServiceNow connector. (BAI-15325)
During a crawl job, the ServiceNow connector was not returning attachments. (BAI-15409)
Admin privileges were extending to users who shared other roles in common with the administrator. (BAI-16149)

ServiceNow v2.4.0.0

System enhancements

Search Results are displayed in SmartHub with Advanced security rules applied

Fixed issues

The following issues have been fixed in this release:

Connector fails to crawl item with "Error During DoItemData: Input string was not in a correct format." (BAI-14100)
Incremental crawls Scanning and capturing only new data from all of your content sources. This data did not exist when the last crawl was run. were not updating items. (BAI-11326)
The multilevelsecured property was misspelled. (BAI-3867)